FAQs
What is your order cut-off time?
Orders placed before 14:00 on working days are processed the same day, helping you receive your products as quickly as possible. Orders placed after 14:00 will fall into the processing of the next working day.
How long will my delivery take?
Delivery times vary depending on your location, but you will be provided with an estimated delivery date at checkout, along with regular updates as your order progresses.
Are your products suitable for commercial use?
Yes, all our products are supplied for professional janitorial and commercial use, ensuring quality, reliability, and performance.
Do you offer eco-friendly products?
Yes, we offer a growing range of environmentally responsible products. Please contact us for recommendations tailored to your requirements.
Can you recommend the right products for my business?
Absolutely! With extensive industry experience, our team can recommend the most effective and cost-efficient solutions for your specific environment.
Are Safety Data Sheets (SDS) available?
Yes, Safety Data Sheets are available on the website.
What payment methods do you accept?
We accept a range of payment methods. Details will be provided during the ordering process or upon account setup.
What should I do if my order arrives damaged or incorrect?
Please notify us within 48 hours of delivery, and we will resolve the issue as quickly as possible.
What is your returns policy?
Returns must be approved in advance and items should be unused, in original packaging, and suitable for resale unless faulty.
What happens if an item is out of stock?
If an item is unavailable, we will either place it on backorder or offer a suitable alternative with your approval.
Do you offer bulk pricing or discounts?
Yes, we can offer competitive pricing for bulk orders. Please contact us to discuss your requirements.